FAQ

Frequently Asked Questions

 

What is your approach to sustainability? 

Here at Kwizlo, we are dedicated to contributing to a better future for our children. We do this through several mechanisms that align with relevant UN Sustainable Development Goals, which are 4 (Quality Education), 10 (Reduced Inequalities), 11 (Sustainable Cities and Communities), and 16 (Peace, Justice, and Strong Institutions).  If you have any ideas on how we could improve, please email us through our Contact Us page and give us your feedback. 

What are your shipping and delivery times?

We aim to pick, package, and ship your order within one business day of the order being placed. We use Australia Post most of the time as our carrier. The amount of time your package will take to arrive will vary according to time of year and your location. For example, during peak times such as Christmas, items may take a little longer to reach you due to delays with postage. 

Are delivery costs included in the price of the product?

Delivery costs are charged separately, and are not built into the price of each item. We do this so that you are not overcharged for delivery if you want multiple items in one order. 

I don’t live in Australia - can I still order from you?

Unfortunately, we are currently unable to ship to countries other than Australia, however we are working on increasing our global reach. If you live outside of Australia and would like to order one of our products, please email us and we will see if we can assist you with a special delivery.