Refund policy

Returns and Replacements

We want you to love your purchase! Please see our store policies for returns and replacements below.

Damaged Items

We try our best to carefully package all items, but if a product happens to arrive in damaged condition, send us a photo to sales@kwizlo.com.au. We will refund your purchase or send you a replacement. Any postage costs will be covered by Kwizlo.

Change of Mind Policy

If you simply change your mind, contact us sales@kwizlo.com.au within 14 days of purchase. You are welcome to a refund or store credit as long as the item is returned to us in original packaging and original condition (unopened). You (the customer) will be responsible for postage costs if you change your mind or if you order the incorrect product.

Gift Wrapping

Unfortunately, due to the nature of gift wrapping, no refunds can be given for gift wrapping for change of mind. However if the product arrives in a damaged condition, the cost of gift wrapping will be refunded. 

 

Our policies recognise and adhere to the rights that all consumers have under general Australian consumer law, and other relevant laws. More information about your rights as a consumer are available on the ACCC website.